Frequently Asked Questions (FAQ)

Orders & Payments

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.

Can I modify or cancel my order?

Once your order has already been processed, we may not be able to make changes.

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Shipping

Do you offer international shipping?

Not currently 

How long does shipping take?

Standard processing time is 3-5 business days. After shipping, delivery typically takes:

• US: 5-7 business days 

(Exact times depend on your location and selected shipping method.)

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.

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Returns & Refunds

What is your return policy?

We accept returns within 15 days of delivery for unused, unopened items in original condition. To start a return, contact us at shoptheluxeauthority@gmail.com

Do you offer refunds?

Yes, refunds are issued to the original payment method once your return is inspected and approved.

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, contact us within 3 days with photos, and we’ll contact you back on your order. 

 

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Account & Support

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and access faster checkout.

How can I contact customer support?

Email us anytime at shoptheluxeauthority@gmail.com and we’ll respond within 24 hours.